Do you need any help?

Left something in one of our aircraft? Have any feedback on our service? Or want to ask a general question about what we offer? Whatever you need to know, we’ll do our best to help. Contact us today.

Customer Service

Phone: +45 75 33 16 11

Email: [email protected]

Opening hours 

08.00 - 16.30

Delayed and lost baggage

Check baggage status online on World Tracer or use the contact details in the PIR report you received at the airport.




Lost property

Contact the airport in question for lost property / Lost and Found

Opening hours

During office opening hours

Complaints and praise

[email protected]


We follow the guidelines for compensation and assistance as directed by the EU. Please see all rights here: EU Passenger Rights.





Contact info

SUN-AIR of Scandinavia A/S
Postbox 243
Cumulusvej 10
DK-7190 Billund
CVR 83591528

Ticket office

Phone: +45 75 33 16 11
Phone: +45 76 50 01 00
[email protected]

Affiliated member of oneworld alliance          

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